Elle Decoration


Q: Who can join the ELLE Decoration VIP Club?
A: Membership to the ELLE Decoration VIP Club is exclusively available to subscribers of Elle Decoration magazine.

Q: How do I join the ELLEDecoration VIP Club?
A: To activate your membership simply enter your unique 12 digit subscriber number on the registration page and set up a username and password to make logging in each time you visit the site quick and easy.

Q: Where can I find my 12 digit subscriber number?
A: Your subscriber number is unique to you as a subscriber and can be found in your order acknowledgement information or the subscription renewal letters we send you. It can also be found each month on the address carrier sheet that comes with your subscription copy. The subscriber reference number is made up of 12 digits and often starts with three or four zeros, for example: “000012345628”.
You can also have your subscriber number emailed to you instantly – visit www.subscribe2.co.uk/URN and follow the instructions.

Q: I’m having problems registering – who can I contact?
A: Email us at registration@hearst.co.uk and we will aim to come back to you with a response / solution to your query

Q: I’m not a subscriber – how can I subscribe to ELLE Decoration?
A: You can subscribe quickly and securely online at www.subscribe2.co.uk

Q: How do I access offers online – do I need to log-in?
A: So that we can keep the offers exclusively available to ELLE Decoration VIP Club members you will need to log-in to the site every time you visit. You can tell when you are logged in as the top right of the screen will show your name.

Q: I've registered / logged in - what do I do now?
A: Each time you visit the ELLE Decoration VIP Club website you will need to log-in using the username and password you set up when you registered. Once you have logged in, you will be able to click through from the home page to find out more about the special offers available and find out how to redeem them.

Q: I’ve forgotten my username / password how can I reset it to login?
A: On the home page click on My Account.  Underneath the space for your username and password details click on Forgotten your login details.  You can then simply enter your username or email address here for a link to re-set your password. If you have forgotten your username, please use this link to access your account where you will be able to view your username.

Q: When I register why do you ask for my email address?
A: Giving us your email address when you register ensures we can keep you up to date with any extra time sensitive ELLE Decoration VIP Club offers that may be available exclusively for members. It also means we can keep in touch with you if there are any problems with your subscription to Elle Decoration, including any delivery issues we may have.

Q: When I register why do you need my date of birth?
A: We are always looking for new ways to enhance your subscription experience, so giving us your date of birth will allow us to introduce special birthday offers in the future. It’s also a great security question, so if there are any issues with your login we can ask you to confirm this information to make sure that only you have access to the ELLE Decoration VIP Club under your name.

Q: How can I contact the ELLE Decoration VIP Club?
A: You can email us at VIPClubed@hearst.co.uk and we will aim to respond to your query within 48 hours.  

Q: I have a query about my ELLE Decoration subscription how do I get in touch?
A: If you have a query regarding your subscription, including late or non delivery, you can email elledecoration@subscription.co.uk or call our customer team on 01858 438846 (lines open weekdays 8am-9pm, Saturdays 8am-4pm)